Frequently Asked Questions Do you have all the products in stock? With so many products in stock we will occasionally run out of certain lines. You can telephone, fax or Email Our Biggin Hill Headquarters as we always provide an anticipated delivery time. Can I visit your showrooms? Check out our Showrooms page for addresses, contact numbers, public transport and parking details, and hours of opening. How can I pay for my order? We accept most credit cards. I live abroad - can you export goods to me? Our export department is based at Biggin Hill and we have regular customers in over 64 countries. We also operate 'over the counter' export sales. How will you send my order? We forward our goods by post, ParcelForce and various independent carriers. These costs are passed on to our customers. How do I find out the latest prices? Our website is constantly updated with the latest prices so you can order with confidence. We also publish a quarterly price guide showing prices exclusive of VAT. Some items on our website require you to request a price by email, or you can telephone any branch. How do I avoid getting poor quality goods? One cannot give a quality service with inferior goods and we take great care in our selection of products ensuring they perform well over a long period of time. Occasionally some goods fail to meet requirements and if they are returned within 14 days in the original packaging, quoting the invoice number, we will credit them. When goods have been correctly supplied they will be subject to a handling charge. I'm not sure what I need or how to use it, can you offer advice? Although Grayson is expert in the business of supplying and installing clocks and time management systems, we are aware that you might require specialist knowledge in making a purchasing decision right from the very start. If you are in any doubt about any of our clocks or time management systems, please Contact Us. If we don't have the answer to your enquiry we'll know someone who will!